Not a happy customer...
I ordered a white RS Formula seat on 19 Dec 2012 the day they started shipping in the US. They're website showed four 'In Stock'. The very next day I received an e-mail stating the seat was on 'back order. I checked their site again and it showed they still had three white RS Formula seats in stock.
When I contacted them they said it was listed as back order because it wouldn't ship until after the first of the year. It finally shipped and I received it today BUT instead of shipping me what I ordered they shipped a gray/green RS Formula seat. Needless to say I am disappointed and find it completely unsatisfactory that a company charging that much for a seat apparently does not have any type of quality control in their shipping department.
Has anyone else experienced any problems with rSeat? I e-mailed them as soon as I opened the package and found out that they had shipped me the wrong item but probably will not hear back from them until tomorrow (hopefully). Just wondering if they are good at correcting their errors.
BTW, the packaging is pretty lame for a seat that cost as much as this thing does.
The cardboard on the sides is very thin, many items were lose and not secured properly, I'm sure they were shifting around during shipment.
I ordered a white RS Formula seat on 19 Dec 2012 the day they started shipping in the US. They're website showed four 'In Stock'. The very next day I received an e-mail stating the seat was on 'back order. I checked their site again and it showed they still had three white RS Formula seats in stock.
When I contacted them they said it was listed as back order because it wouldn't ship until after the first of the year. It finally shipped and I received it today BUT instead of shipping me what I ordered they shipped a gray/green RS Formula seat. Needless to say I am disappointed and find it completely unsatisfactory that a company charging that much for a seat apparently does not have any type of quality control in their shipping department.
Has anyone else experienced any problems with rSeat? I e-mailed them as soon as I opened the package and found out that they had shipped me the wrong item but probably will not hear back from them until tomorrow (hopefully). Just wondering if they are good at correcting their errors.
BTW, the packaging is pretty lame for a seat that cost as much as this thing does.
The cardboard on the sides is very thin, many items were lose and not secured properly, I'm sure they were shifting around during shipment.
