+1...Fed Ex was used for delivery. I may have actually witnessed how the nose got damaged as they deliverd the package. The box was pushed off the truck with one side dropping from the back of the truck...about 3 feet? They then used a fork lift to move it in my garage. Even with 2' inches of foam packaging, if that side of the box is dropped from 3-4 feet, with the package weighting 120 lbs, I do suspect the fiberglass nose may get damaged.
Anyway, I have asked for a replacement part, but so far no response.
Mine was also delivered by FedEx but I would not say the damage is FedEx's fault. Sure they drop stuff but this item should be packaged with that in mind. If you check out my post (post #66) with pics of how my replacement unit arrived you'll see how the tip of the frame is jammed up against the thin cardboard of the shipping box. Fortunately my nose piece was shipped separately or it would have been damaged just as badly or worst than shumi's was.
The front end piece is very heavy and not secured in the packaging to keep it from sliding back and forth. All that is separating the fiberglass nose piece from being damaged is some bubble wrap and thin cardboard. With the nose piece attached this is just asking for the nose piece to be damaged. If you look at the pictures of the damage to the nose pieces all (or most) of the damage is to the tip of the nose piece. The tip of the nose piece sticks out a few inches pass the framework of the front end. If the box gets dropped or slammed up against something on that end the tip of the nosepiece is going to be damaged.
When my nosepiece arrive the packaging wasn't much better than the rig itself. It was shipped in a rSeat box with a bunch of bubble wrap thrown over it, fortunately mine only had a small scratch/ding (really shouldn't have any scratches or dings).
After receiving the wrong color rig to begin with, then receiving a rig which was not complete and has some damage (see post #66) once I started to try to assemble what I had I found other problems which should not be happening on a rig this expensive.
When I went to mount my nosepiece to the frame I ran into a problem with the alignment of the mounting holes.
Ran into the same problem when I tried to mount the ClubSport Wheel base to the steering plate with or without the CSW bracket attached.
Without the CSW bracket (also note the worn areas of the steering mount, this is the way it arrived. Certainly looks used). Error in spelling, should have read "Wear indicating his bracket has been used" vice "has be used".
Since those holes did not line up I thought I'd try mounting the CSW bracket to the steering plate - same problem but in addition to not lining up the holes are off-center.
In this close-up you can see how far off the holes are (the area where the paint is worn away to the right is the way it was when it arrived).
Even more frustrating was when I tried to mount my CSP to the pedal tray... guess what, the mounting holes did not line up. Only three of the four holes aligned enough to allow inserting a bolt (sorry no pics I was just to feed up at this point).
I'm still missing the front end supports and several screws. I've asked for a replacement mounting plate for the steering wheel and the tool kit I did not receive with mine. All of this is supposed to be shipped next day air tomorrow so I should have all the pieces on Tuesday. I mounted my keyboard/mouse arm and I'm not really happy with the way it droops downward but I will wait until I receive the proper bolts for mounting (did not receive the mounting bolts with my rig and tried to mount the arm using some smaller bolts - although it did pull up tight to the frame). I think this may be a problem after awhile, I certainly wouldn't set something heavy on this arm so find a light weight keyboard and mouse.
as i said spend your cash on whatever you want. how are you going to mount your moniters? as this is the deal breaker with this rig as they need to be mounted as close to the wheel as poss, i had to use my projector in the F1 position ( yes it is a f1 position ) as i dont have 3 screens
and i still get it in the neck , but as you can see from pictures i live in a very small house.
may take me an hour to fix a long post 
