How To Fix GT6 “Installation Has Failed” Update Errors

August 24th, 2014 by Michael Leary


Questions about GT6 update installation problems are frequent around our community here, and Polyphony Digital addressed this with an official support document published earlier last week. The core issue is related to Update 1.02 and a generic issue with all subsequent updates.

Two solutions are presented, one where the user is to reproduce the issue as follows:

1. When Gran Turismo 6 is launched while connected to PSN, a message will appear on screen informing the users that “the latest update data for this software has been found (Version X.XX)”.

2. Once accepted (by pressing the X button while selecting [OK]), a “Please wait…” message will be displayed. After a few seconds, the PlayStation®3 system will emit 3 acoustic signals and restarts automatically.

3. At this point, some users may receive a message stating that the system was not shut down correctly last time. The system will ask then to perform a system file check and then the reboot is completed.

4. Users will be prompted again to download the update, whether they received the message in step 3 or not.

To avoid this particular issue users are asked to accept the update request within 2 seconds of its initial appearance and it should update properly. If more than 2 seconds have elapsed users should cancel the request, select back on the following PSN “Sign-in to PSN” screen, quit the game using the PS button, and restart the sequence following the steps above.

An alternative solution for certain cases when a message stating “Installation has failed” during the update process involves exiting the game and restarting it several times. Should that fail, users will have to delete GT6’s existing game data from their PS3 and create a new file by restarting the game.

(1) Go to the XMB (Cross media bar) > [GAME] > [GAME DATA (PS3)] and press the X button to enter the menu. (DO NOT DELETE ANY CONTENTS OF [SAVE DATA].)
(2) Select [Gran Turismo 6] and press the △ button.
(3) The option menu will appear. Select “Delete” and press the ○ button.
(4) Go to the XMB (Cross media bar) > [GAME] > [Gran Turismo 6] and press the ○ button to start the game. After the game starts, download and installation of updates will be started.

Deleting the game data will not erase saved game progress, garage content, or accumulated credits, but it will erase all previous update files and saved replay data. Replay data exported from the game and copied to the PS3 or an external drive can be restored once the game data file has been created.

GT6 Photomode image by edwinpr.

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  1. Sep. 10, 6:32pm
    Both Barrels

    My PS3 died and I had to replace it. The 1.01 to 1.11 updates went seamlessly, but the Hotfixes kept stalling 30 minutes in. I deleted Game data utility, and started from scratch. It worked.

  2. Sep. 10, 5:31am

    I have had this issue for the past 2 weeks and it has been driving me mad. I read through all of these forum posts to find something and FINALLY yesterday it worked!!

    I don’t usually post on forums but since this was so frustrating and it seems others are still not having any luck, i thought i’d try and be of assistance

    My technique involved the following:
    1. Delete all game data (not save data)
    2. In the XMB, go to the game but press triangle and then check for updates…
    3. The updates start to download 1/10… it takes around 40 mins on an ok connection to get to 6/10 which is the random point at which i stopped downloading updates.
    4. Cancel downloading and start the game up normally to allow it to install the first 6 updates
    5. Once installed, restart the system and then go to the game in the XMB and press triangle again. Check for updates and there will be 1/3 and then let it download all 3 of these… (if they fail try this step again)
    6. Hopefully they should download successfully and then you can start up the game and allow around an hour to let these install.

    This worked for me and hopefully will help someone else out too!

    F.Y.I. I was wired into my router using homeplugs and the connection speed was not great (~4mb/s)

  3. Sep. 3, 8:19am

    definitely ‘isp’ related, tried it at a friends house and not one failure, from version 1.00 to version 1.11 now, hope everyone gets some relief soon :)

  4. Sep. 2, 8:43pm

    I tried deleting game data yesterday too.
    Still coming up with ‘connection error’ on the updates…
    Please PD sort these issues out, im stuck on version 1.00 now instead of 1.06 -_-

  5. Sep. 1, 5:48pm

    This is an absoulte joke I have to pay for my internet data so this stupid mess up from pd have wasted nearly 50 quid of my data then I still can’t play the game because the updates won’t install brilliant thanks PD I’m so frustrated at this!!!

  6. Aug. 27, 4:41pm

    I had that problem some time ago and deleting the “Game Data” didn’t solve it.
    After many things, i found out that it was an “ISP” problem, for some reason the ps3 was assuming that the “Game Update File” was corrupted, so i used another internet connection (from other ISP) and it worked just fine.
    So maybe that will help some players.

    • Sep. 2, 11:38am

      Yes Indeed… This is the fix for anyone still struggling to get their game updated. Take it down to a friends place and leave it on overnight.

      Took mine to my cousins and it installed all 11 updates first time without a hickup overnight.

      Not sure WTF is going on with my ISP but I’d love to put their balls in a vice about this considering how much bandwidth of mine they’ve wasted.

  7. Aug. 27, 2:14pm

    I just install 1 Update by 1 an that works for me :)

    • Aug. 27, 3:46pm

      How exactly did you do it ? When input the gt6 disc at the ps3 it tells me that the lest update found and it starts to download all the updates

  8. Aug. 27, 6:10am

    I’m in the same boat as many 100’s of GT6 users, this fix does not work, it’s been over two months that I’ve not been able to play GT6, I cant even get the disc to work as it needs an update to work with the two previous PS3 firmware updates. PD knows it all began with 1.02, they need to fix all the patches it seems

    • Aug. 27, 9:14am

      Delete the GT6 game data from the ‘Game Data Utility’ folder.
      If the game won’t start offline running v1.00 there is an issue with the disc or your console.
      GT6 versions and PS3 FW versions won’t stop that from happening.

    • Aug. 27, 9:57am

      It may not be a firmware issue but it’s definitely a patch issue. I’ve tried every which way for the past two months, every other game runs fine, I’ve tried 3 different GT6 Discs, each one loads V1.00 fine (I should have edited the 1st message to say that), the game was fine till the Senna update, after that update the game struggled to load parts of the previous updates/patches as well as the senna update, then when the next update appeared the game struggled just to load the GT6 logo and this is with all three discs and two HDD changes!.

  9. Aug. 27, 1:28am

    Whatever I ‘ve tried I just can’t play anymore the gt … I did a format at the hdd , start to download the updates , but at the installation point it freezes at the end , like there is nothing to install !! When I tried to quit the game it pulls out the disc , with this 3 annoying bips , then the controller closes but the ps3 still is on !!! I don’t have problem with another game , only with gt !! And it was my favorite … I can play gt without the updates and off line , but what for…

  10. Aug. 26, 5:03pm

    None of this works for me!!! I’ve probably wasted over 50 gigs trying to download these updates. Dealt with this issue for quite sometime because my T500RS is spinning while calibrating as I’m meant to push X. The X button doesnt even work when its calibrating so there was no way I could do this.

    That kept me offline for a good 6 months. Then finally figured that out, then I just got the update failed screens normally at 98 to 99% download. Strangely enough, I did eventually get it updated using my brothers ADSL connection which was fantastic till it decided to delete all my GT6 data and I’m back to square one. I continuously get errors and cant even download the first update now.

    Was a avid online gt5 fan and because of these issues, havent even had the chance to do one online race in GT6.

    One extremely pissed off GT enthuasiast here.

    • Aug. 26, 5:24pm
      drag lab 101

      ^Is this K24Boosted?

    • Sep. 2, 11:46am

      No, but it has nitrous… it will be boosted one day though:)

  11. Aug. 26, 8:35am

    The problem is that the update take an hour so you have to sit there and wait until its finished then push the x button within two seconds. This is a problem they have created and are either unable to fix or just won’t. I say if it doesn’t work the first time then just start all over instead of this long way explained. The whole thing is long to be honest with all the bugs in a game that was no originally finished to begin with. GT7 on PS4 might even have the same issues unless they take their time and ensure there are no probs come release date.

    • Aug. 27, 9:17am

      The ‘2 seconds’ instruction is related to initiating the download … not the install.
      And it’s only relative when updating if your running v1.02.
      Otherwise ignore that notice.

  12. Aug. 25, 7:06pm

    Ahhhh, GTP…your one-stop medicine shop for everything that ails the disgruntled GT6 fan!

  13. Aug. 25, 4:34pm

    Why make the ‘fix’ to download 1.02 such a complicated tutorial? Doesn’t seem professional for a first party Sony studio at all.

    But let’s act like PD/Sony have no power to change the 1.02 installation process so that it automatically skips the potential crash/freeze error on game start. Why can’t they suggest the easiest of all workarounds?

    1. If your game is on v1.01 and it prompts you to update to 1.02 as soon as you start it, decline.
    2. Proceed to decline all update/sign in to PSN requests until the main menu screen has loaded up.
    3. Once it did, sign in to PSN from the XMB. It will tell you to install v1.02. Do it and it will work.

    • Aug. 25, 4:38pm

      This applies to all updates that may cause a console freeze when you try to install them while the game starts up in the background. I only had v1.02 doing this though, all updates since have installed normal.

    • Aug. 25, 5:48pm

      That fix is for if you are running 1.02 and wish to update from there.
      The issue arose updating from 1.02 to 1.03.
      It’s almost a non-issue now as very few people would be running 1.02.
      They are either patching from a version beyond 1.02, or patching from the start and updating straight past it.
      So even if it’s possible to change an earlier patch, it’s really not necessary, nor worth the effort.

  14. Aug. 25, 8:19am

    This sounds like a nightmare.

  15. Aug. 25, 6:22am

    I would like they give us a update now to try out this solution if we have a issue with download

  16. Aug. 25, 6:05am

    Also not updating the game as soon as it goes live helps a bit at least in my case (wait couple of days then update during time period when there’s little to no data traffic). Hope this helps

  17. Aug. 25, 3:30am

    That message was already in the notification section in the game last week.
    About the DDos?? say what now? Why? what’s the piont?
    To get into accounts? the psn money is not refundable.
    To annoy PSN users?

    DDOS the US goverment and the US military and FBI and CIA, even better, the NSA.
    That’s a challenge, but then they get caught huh?
    No, DDOS on banks and sites where normal people do their thing.

  18. Aug. 25, 1:18am
    Cloud Strife7

    PD should fix to the “GT6” Error and bring back GT5 online

    • Aug. 25, 3:35am

      Yeah, that’s going back into time.
      Just like saying, Fix Vista,win7 and Win8, where is the folder/drive list when you klick the adress bar?, bring Xp back online.

      Not going to happen.

  19. Aug. 25, 12:49am
    SZRT Ice

    Thanks, T-12!, for the tip.
    Thanks edwinpr for the pic!

    Good stuff!

    Now…, about this DDoS nonsense…

  20. Aug. 24, 11:06pm

    There is an alternate solution to getting updates that doesn’t deletion of anything. However, it’s not a free solution, as it requires PS+.

    If you’re experiencing issues with downloading a GT6 update and have a PlayStation Plus subscription…

    1. Go to system settings.
    2. Set up your automatic update to the current time period you’re in.
    3. Make sure your game updates/patches box is checked.
    4. Turn off your PS3 normally so that it’ll immediately turn back on automatically to initiate the automatic update.
    5. Wait about 30 to 40 seconds or more if you like, then turn on the DS3 and press circle to exit the black message screen.

    The update should be downloading in the background, free from any potential interruptions unless they might have to do with your own connection.

  21. Aug. 24, 6:18pm

    About the whole “unable to connect to PSN” thing: I’ve found a very simple solution.

    1) Turn off PS3.
    2) Unplug Ethernet cable from PS3.
    3) Wait about a minute.
    4) Plug in Ethernet cable.
    5) Turn on PS3.

    Hope this helps. :)

    • Aug. 24, 6:39pm

      well it only works for anyone who is using a wired connection

    • Aug. 24, 7:11pm

      Does this mean the 20 million cheat still works ? ; )

    • Aug. 24, 9:51pm

      @Noname If you have your PS3 hooked up wirelessly, you can always shut the router off. :)

  22. Aug. 24, 4:11pm

    I had the issue a while back and found a solution online which was to skip the update and start the game, then choose to update from the GT6 menu when the game had started. Not had any issues since with more recent updates and not sure if this would still be an option to fix the restart loop.

  23. Aug. 24, 3:43pm

    The other option is to NOT load the game, but hit the triangle button while on the game in the XMB and perform a “look for updates” while in the XMB.

  24. Aug. 24, 3:08pm

    Or just hit X quickly to accept the update as many have stated. It’s nice that PD and Sony releases a solution, but this won’t be very helpful for those with slow internet connections. I used to have no more than 1mbps and I remember downloading from 1.00 up to 2.08 for GT5 took me around 13 hours. Not fun.

    Thankfully I have 30mbps now (not a lot, but way much better), and I wouldn’t mind doing this, but I kind of feel bad for those with bad connections. PD should actually fix this on their end.

  25. Aug. 24, 2:46pm
    Graham Cundy

    Just to be able to get onto the PSN would be an achievement. Anybody know what is going on?

    • Aug. 24, 2:55pm

      Idk but i just heard some people on this forums says there’s some DDos attack.

    • Aug. 24, 3:06pm
      Jose Frias

      There’s a DDos attack.
      From twitter:

      Network update: our engineers are aware of the issues and are working to resolve them. We’ll keep you posted – sorry for the inconvenience

    • Aug. 24, 3:54pm
      GT5 Level 41

      Not able to log in here either. Time to make a meme about it.

    • Aug. 24, 4:13pm
      GT5 Level 41

      That’s weird. My PS4 won’t log in, but my PS3 will. Seasonals and all on GT6.

    • Aug. 24, 6:03pm

      So some little wanna be group full of rubber people that dont yet shave have claimed they did it and the vast majority of people on the net believe them. So how about this being the cause of a power outage caused by the earthquake in california this morning?

      To be honest im quite surprised the taliban hasnt owned upto it.

    • Aug. 24, 6:20pm
      GT5 Level 41

      Or this-

      Update: Sony has officially confirmed Smedley’s statement that there was a denial of service attack against PSN and SOE (as well as the broader Sony Entertainment Network). It also reiterates that “no personal information has been accessed.”

    • Aug. 24, 8:43pm
      Graham Cundy

      Whatever the reason behind the network being down is not the point. The point is PSN had to have known nobody could sign in. An announcement, ANY ANNOUNCEMENT would have been a good idea, the moment PSN knew the network was down. Instead, I would imagine most of the psn community was left scratching their heads wondering what was going on.

    • Aug. 25, 3:08am

      Hentis, all PSN regions were down, not just the US as well as most Sony websites too, so I don’t think the California earthquake had much bearing on the matter.

      Sony put up a message quite quickly Graham, far quicker than previously.

    • Aug. 25, 3:16am
      drag lab 101

      An American Airlines jet with 179 passengers and six crew members was headed to San Diego on Sunday when it made an unscheduled landing in Phoenix due to a “security issue.”

      John Smedley, the president of Sony Online Entertainment, tweeted that his American Airlines flight was diverted to Phoenix for security reasons. It was not immediately known whether there is any connection to what appears to be a hacker attack on Sony’s online PlayStation Network and Entertainment Network.

      Sony’s Smedley later tweeted this:

      Yes. My plane was diverted. Not going to discuss more than that. Justice will find these guys.

      – John Smedley (@j_smedley) August 24, 2014

      ^was in my local news feed earlier.

    • Aug. 25, 4:48am
      Graham Cundy

      MeanElf, Psn went down around 5-6 am Sunday morning. My son alerted me around 9-10 am(I am in Britain), so I checked for myself. I checked every possible site I could think of Sony, Playstation, GTPLANET. There was not one single announcement. Where ever you saw the notice, I congratulate you. Thank you for your reply.

    • Aug. 27, 3:27am

      get Bufford T Justice on the case….

  26. Aug. 24, 2:31pm
    Jose Frias

    Awesome photo!@edwinpr where was it taken?

    • Aug. 24, 2:34pm

      Looks like a heavily edited scene of the City of the Arts and Sciences photomode location

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